Frequently Asked Questions

Why should I buy from The Old Town Soap Company?

All of our ingredients are strategically sourced from reputable sources that support global initiatives such as global sustainability and fair trade.  We make a continuous conscious effort to improve our business practices in support of our customers and company values.   Furthermore, our products are made from natural ingredients that contain a wealth of anti-inflammatory, anti-oxidants and anti-fungal properties typically resulting in a more gentle experience for one's skin.  Equally important, all of our products are Vegan friendly, Non-GMO and Gluten free.  

What is the difference between natural and organic?

Natural is a term used for products that are minimally processed and contain no artificial ingredients.  There are no standards or regulations for the labeling of natural products.  Organic is a labeling term that indicates that food or agricultural products have been produced through approved methods by the USDA.  These methods integrate cultural, biological and mechanical practices that foster cycling of resources, promote ecological balance and conserve biodiversity.  Synthetic fertilizers, sewage sludge, irradiation,and genetic engineering may not be used.  For more information on this topic, please visit:    

How are your orders shipped?

All of our orders are shipped in environmentally friendly packaging that can easily be recycled by our customers.

May I request a refund or exchange?

Due to health concerns and the nature of our products, we are no longer accepting returns and/or exchanges.  If this should change in the future, we will update our policy here.  Thank you for your understanding.  

How can I contact The Old Town Soap Company?

We would love to hear form you.  Please feel free to send us an email to:

Are you ready to shop with The Old Town Soap Company?

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