The Old Town Soap Company BBB Business Review
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Frequently Asked Questions

Why should I buy from The Old Town Soap Company?

All of our ingredients are strategically sourced from reputable sources that support global initiatives such as global sustainability and fair trade.  We make a continuous conscious effort to improve our business practices in support of our customers and company values.

What is the difference between natural and organic?

Natural is a term used for products that are minimally processed and contain no artificial ingredients.  There are no standards or regulations for the labeling of natural products.  Organic is a labeling term that indicates that food or agricultural products have been produced through approved methods by the USDA.  These methods integrate cultural, biological and mechanical practices that foster cycling of resources, promote ecological balance and conserve biodiversity.  Synthetic fertilizers, sewage sludge, irradiation,and genetic engineering may not be used.  For more information on this topic, please visit:  www.ams.usda.gov.    

How are your orders shipped?

All of our orders are shipped in environmentally friendly packaging that can easily be recycled by our customers.

Can I exchange a product?

Yes!!  If you would like to exchange a product, it must remain sealed (never opened and never used) in its original packaging.  Feel free to ship it back to us and we will be happy to send you a replacement. 

Can I return a product for a refund or store credit?

That depends.  If your product has never been opened, please feel free to ship it back to us for a refund or store credit.  If your product has already been opened, we are unable to accept it back due to sanitary reasons.  Thank you for your understanding.

How can I contact The Old Town Soap Company?

We would love to hear from you!!!  Please free to email us at:  info@theoldtownsoapcompany.com 


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