Frequently Asked Questions

Why should I purchase from The Old Town Soap Company?

All of our ingredients are strategically sourced from reputable sources that support global initiatives such as Sustainability and Fair-Trade.  We make a continuous conscious effort to improve our business practices in support of our company values and customers.  Furthermore, our products are made from natural ingredients that contain a wealth of Anti-Inflammatory, Antibacterial and Antifungal properties. Equally important, all of our products are Vegan friendly, Non-GMO and Gluten free.  

What is the difference between Natural and Organic?

Natural is a term used for products that are minimally processed and contain no artificial ingredients.  There are no standards or regulations for the labeling of natural products.  Organic is a labeling term that indicates that food or agricultural products have been produced through approved methods by the USDA.  These methods integrate cultural, biological and mechanical practices that foster cycling of resources, promote ecological balance and conserve biodiversity.  Synthetic fertilizers, sewage sludge, irradiation, and genetic engineering may not be used.  For more information on this topic, please visit:  www.ams.usda.gov.    

How are products packaged at The Old Town Soap Company?

Our products are packaged in environmentally friendly packaging that can easily be recycled by our customers :-)

How are orders shipped by The Old Town Soap Company?

Most of our orders are shipped within 3-5 days and at the lowest rates possible (yay!!)

Where can I visit The Old Town Soap Company?

2820 Historic Decatur Rd, San Diego, CA 92106 

Are your products sold in other stores?

Yes.  You may shop our products at the ADORE Boutique inside Westfield North County Mall located at: 272 East Via Rancho Parkway, Escondido CA 92025 AND at the ADORE Boutique in Carlsbad Village located at: 2744 Carlsbad Blvd, Ste 106, Carlsbad, CA 92008.  You may also shop our products at the Luib Health Center located at:  3869 Clairemont Dr, San Diego, CA 92131 

What are your normal operating hours? 

We are open daily from 11AM-7PM

What are your holiday operating hours?

We are closed on Thanksgiving and Christmas day.  Though, we are open until 5PM on the Eve of both of these holidays. 

What is the email address to The Old Town Soap Company?

info@theoldtownsoapcompany.com 

What is the phone number to The Old Town Soap Company? 

(619) 518-1893 

What is the shipping & mailing address for The Old Town Soap Company?

2820 Historic Decatur Rd, San Diego, CA 92106 

May I request a refund or exchange?

Due to the nature of our products and recent health concerns, we no longer accept returns and/or exchanges.  If this should change in the future, we will update our policy here.  Thank you for your understanding. 


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